Q: How soon will you ship my order?
A: Orders will be shipped the same day your request is processed if your request is placed prior to 3pm and the items you have ordered are in stock.

Q: Is your online ordering system secure?
A: Yes, it is secure.  It uses the same level of protection that the largest e-commerce sites on the internet use -  Apache SSL w/128 bit encryption.

Q: I can't find something I previously saw on this site.
A: Our site is under constant development and change.  The fastest way to find products in the online catalog is to search using the box at the top of each page.  You may also use our complete site map to help find a page.  You may also use our advanced search.

Q: My personal information has changed.  Can I update it? 
A: Yes.  Click here to access our account management section.

Q: What are your shipping rates.
A: Click here to view our shipping rates and here to view our terms & conditions of sale.

Q: I've forgotten my username or password.  How can I retrieve it?
A: Click here to retrieve forgotten information.  You will need to enter the email address you used when signing up.